1. Introduction
Indus Valley Ayurvedic Centre Pvt Ltd (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ayurindus.com/ (the “Site”) and when you engage with our services, including wellness treatments, consultations, bookings and other interactions.
By using the Site or our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information you provide: When you fill out forms on our Site (booking request, consultation form, contact us), subscribe to newsletters, make a purchase, or otherwise interact with us, you may provide personal data such as: your name, email address, telephone/mobile number, mailing address, date of birth, health‐related information (for treatment/consultation), payment information (to the extent required for bookings), travel and accommodation preferences, nationality, passport/visa details (for wellness tourism), and any other information you choose to provide.
- Usage and Technical Data: When you visit the Site, we might automatically collect certain information about your device and how you access our Site, including your IP address, browser type and version, device type, operating system, referring URL, pages visited, time and date of your visit, time spent on pages, clickstream data, and similar analytics.
- Cookies and similar technologies: We use cookies, web beacons, pixel tags and other tracking technologies to collect information about your browsing behaviour, preferences, and to personalise your experience. You can manage cookie settings via your browser. (See “Cookies” section below.)
3. How We Use Your Information
We use the information we collect for various legitimate purposes, including but not limited to:
- To provide, manage and improve our wellness and Ayurvedic treatment services, bookings, consultations and accommodation.
- To respond to your enquiries, fulfill your requests and deliver customer service.
- To personalise your experience on our Site and tailor our offerings (for example recommended treatments, packages).
- To manage and administer your bookings, travel accommodation, inpatient/outpatient stay, payments, invoicing, refunds, and related logistics.
- To perform health assessments and consultations (with your consent) and deliver relevant treatment plans – ensuring we maintain proper records, medical history, and follow-up mechanisms.
- To send you marketing and promotional communications (if you have opted in) about our services, offers, events or newsletters.
- To monitor and analyse usage of the Site, detect and prevent fraud, ensure security, maintain records for compliance and internal auditing.
- To comply with legal obligations (for example, for wellness tourism, immigration/travel formalities, health regulations) and enforce our terms of service.
4. Legal Basis for Processing
Where applicable under data protection laws, we rely on the following legal grounds to process your personal information:
- Your consent (e.g., for receiving marketing communications, sharing health‐related information).
- Performance of a contract (e.g., to fulfil your booking or provide our services).
- Compliance with a legal obligation (e.g., travel/tourism regulations, health and safety).
- Legitimate interests (e.g., improving our services, analytics, fraud prevention) provided these do not override your rights and freedoms.
5. Disclosure of Your Information
We may share your personal information under the following circumstances:
- With our trusted service providers, partners and subcontractors who assist us in operating our Site, delivering our services, processing payments, providing accommodation/travel logistics, analytics and marketing.
- With healthcare professionals, therapists and Ayurvedic practitioners for the purposes of treatment, assessment and follow-up (only with your consent where required).
- With regulatory and governmental authorities when required by law, for example immigration authorities, health authorities, tax / tourism regulators.
- In the event of a business reorganisation, merger, acquisition or sale of assets, personal data may be transferred as part of that transaction (subject to this Privacy Policy).
- If we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Service or to protect our rights, property or safety, or that of our clients or others.
6. International Transfers
Since we operate in India and may use third-party service providers (which may be located in other jurisdictions), your personal data may be transferred outside your country of residence. We will ensure appropriate safeguards are in place to protect your data in line with applicable laws.
7. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes for which we collected it, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. If you request deletion of your data (see Section 9), we will do so subject to any legal or regulatory requirement to retain certain records (e.g., health records, tourism / visa records, payment records).
8. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your experience. These may include:
- Strictly necessary cookies – required for the basic functioning of the Site (e.g., enabling your booking form to work).
- Performance cookies – to collect anonymous information about Site usage and performance.
- Functional cookies – to store your preferences and customise the Site (language, region).
- Marketing/targeting cookies – to deliver advertising or track your browsing behaviour across sites.
You may disable or delete cookies via your browser settings. However, this may impact Site functionality and your ability to use certain features.
9. Your Rights
Depending on your jurisdiction and subject to applicable laws, you may have the following rights:
- To access the personal information we hold about you.
- To request correction or updating of inaccurate or incomplete information.
- To request deletion or restriction of processing of your personal data.
- To object to our processing of your personal data in certain circumstances (for example direct marketing).
- To request transfer (portability) of your personal information to another service provider (where applicable).
- To withdraw consent at any time for processing of your data based solely on your consent (without affecting the lawfulness of the processing before withdrawal).
- To lodge a complaint with a supervisory authority if you believe our processing infringes data protection law.
To exercise these rights, please contact us using the details in Section 11.
10. Security
We implement appropriate technical and organisational measures to safeguard the personal information we collect. These measures include encryption of sensitive data, secure servers, access controls and ongoing security assessments. However, no method of transmission over the internet or storage is 100 % secure, and we cannot guarantee absolute security.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Indus Valley Ayurvedic Centre Pvt Ltd
Address: Lalitadripura Rd, Talavane Farm, Mysuru (Mysore) District, Karnataka – 570010, India. Tripadvisor+1
Email: bookings@ayurindus.com / drdeepthi@ayurindus.com Happy Soul -+1
Phone: +91–94807–84343 Happy Soul –
12. Children’s Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children under 18 without verification of parental consent. If you believe we may have collected information from a person under 18, please contact us to request deletion.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of the policy. We encourage you to check the policy periodically. Your continued use of the Site or our services following the posting of any changes constitutes acceptance of those changes.
14. Third-Party Links
Our Site may contain links to other websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party site.
15. Consent to Processing of Health-Related Information
Since our services include Ayurvedic consultation and treatment, we may process health-related personal data (a special category of personal data under many data protection laws). By providing such information and engaging with our services, you explicitly consent to the processing of these data for the purposes described in Section 3. If you do not consent, we may not be able to provide you with the full treatment. We will take extra care to store and protect such data securely and limit access to authorised healthcare professionals only.
